Posts Tagged ‘ customersatisfactionsurvey ’

Surveying You to Serve You Better

CVSE

Now that we’ve heard all about where you’d like to see future BC HighwayCams, it’s time to take a look at the bigger picture – and we need your help. The Ministry of Transportation and Infrastructure is launching its 10th Annual Customer Satisfaction Survey. By telling us your thoughts on how we performed over the last year, you contribute to improving services in the future. We Are Listening Here are three examples of the ministry taking action after receiving feedback from our stakeholders: The Thompson-Nicola district discovered that local stakeholders – from the travelling public to commercial drivers – wanted to see DriveBC continue to grow and expand its reach. As a result, the district worked with local maintenance contractors to improve the flow of information for DriveBC highway alerts so drivers received more accurate, timely and descriptive reports. The feedback was shared with other districts to ensure DriveBC...

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And the Customer Satisfaction Survey Says…

Listening to the public on BC Transportation

What do you think is important about highway services?   Hold that thought and complete our 9th Annual Customer Satisfaction Survey. The survey is extended until August 12th, so you still have time. Help us create the future of highway safety in the province by telling us your opinion of our services this year. Our Customer Satisfaction Survey is sent directly to all of the people that we have worked with over the past year, and asks for feedback on their personal experience with the Ministry of Transportation and Infrastructure’s staff and services. Some examples of services the ministry provides are:  Highway Signage, Winter Highway Road Maintenance, Pavement Line Marking and Commercial Vehicle Enforcement. The survey takes ten minutes online but, if you cannot take the electronic survey, our district staff can also conduct the survey in person. If you are interested in completing the survey in person, contact your district office...

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