Customer service is a major part of what we do at the Ministry of Transportation and Infrastructure. From maintaining highways to handling development approvals, our goal is to provide the best service we can.
Of course, there’s always room for improvement. That’s why we’re asking you to help make us better by taking our 15th annual Customer Satisfaction Survey, open from July 20 to September 14
Last year, we received more than 3,350 responses from folks across the province, including 345 face-to-face interviews with district staff. We learned a lot about what matters to you, including:
- Highway signage and line markings
- Cycling infrastructure
- Commercial vehicle safety and enforcement
- Traffic management
- Rest areas
- DriveBC webcams… and more
This year’s survey builds upon previous years, and includes opportunities for respondents to provide feedback on their customer service experience if they have interacted with the ministry in the previous 12 months. In order to gather detailed metrics about DriveBC use, a series of new questions this year also ask about how users access the system and what features they most commonly use.
Your written feedback provides a wealth of information, and like previous years, the survey continues to include open comment sections for all questions asking to rate ministry services on a scale.
We’re sending the survey directly to stakeholders and others we’ve worked with over the past year, so keep an eye out in your email inbox. Or, take the online survey now – it’s open to everybody and takes about 10 minutes. If you can’t take the electronic survey, our district staff can conduct the survey in person over the summer; and you may just spot us at a rest stop during your travels, too. If so, feel free to stop by and say “hi.”
Help us focus our efforts on what matters most to you. What do we need to improve on? What are we doing right? You tell us.