Why Some BC Highway Webcams Can Go Down in Winter

Transmission Delayed

When Old Man Winter makes his reappearance across the province in the fall, it’s time to make the shift into winter.

Did you know that some of our BC Highway Cams have to make the shift into winter too? It’s true.

Many of our cams are close to local power sources, making it easier for them to transmit data in all kinds of weather. But some of our more remote cams don’t have power close by and rely on satellite communications to send their images to the BC Highway Cams site. Unfortunately, when winter first rears its head, some of those satellite cams go down.

We spoke to the webcam guy and he explained why:

“The Fall-Winter and Winter-Spring seasonal transitions are the worst for the satellite systems. The wet snow freezes on the dish and transceiver and causes havoc. Also, low thick clouds full of snow attenuate the signal. Once it gets a little colder, it should be more consistent.”

This is what happened with on Hwy 3 on the Bombi Pass cam (seen above). When we arrived at the site we found the transceiver covered in ice. Once cleared, the cam was back in business.

Now you know.

Here’s a quick list of some of our other cams which use satellite to transmit images:

Duffey Lake Road
Heckman Summit
Strawberry Pass
Lempriere
Retallack

Do you have any other questions? Let us know in the comments below.

Snow and cams

Crescent Spur Cam

 

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19 Responses to Why Some BC Highway Webcams Can Go Down in Winter

  1. Dawn Griffin on November 17, 2016 at 3:53 pm

    Pine Pass has been down for weeks and we had been having spring weather until this week! November 17, 2016. When is it going to be working!!!
    Pine Pass Camera
    Hwy 97, north of Mackenzie Junction at Powder King access road, looking north. (elevation: 914 metres)

    • tranbceditor on November 21, 2016 at 10:01 am

      Hi Dawn,

      Thanks for connecting with us here. We are aware of the issues with the Pine Pass cam and are working to fix it as soon as possible. Changing weather conditions at the beginning and end of winter can cause problems in some of our cams. Here’s a link to more information about it.
      http://tranbc.ca/2014/11/27/why-some-bc-highway-webcams-can-go-down-in-winter/
      Hope this helps!

      • Clayton McCarthy on November 24, 2016 at 8:20 am

        “as soon as possible” How long is that? The Pine pass web cam has been not working for a long time now. When is it going to be fixed? It should be on someones “to do list” and fixed pronto. Why does it take so long to fix such things? You people are aware that it is down but just forget on a daily basis?

        • tranbceditor on November 29, 2016 at 12:03 pm

          Hi Clayton,

          Thanks for connecting with us here. We are aware of the issue with the Pine Pass cam. Pine Pass is one of the few cameras the ministry uses which does not have a reliable cell phone or landline connection. We’re using a spread spectrum modem to connect with one of the ministry’s mountain top radio repeaters, which then relays the signal to another repeater site near Mackenzie, which then connects to the cell network and finally to our servers.

          We’ve identified the issue with the modem located at the repeater station near Mackenzie.
          Our radio electronic team has been attempting to access the site over the last few weeks— but because it means a helicopter ride to the mountain top station, we’re very much influenced by weather conditions at the site. Our team visited the site earlier this week and replaced a number of components, which in the process revealed other issues that are affecting the camera communications.

          We have determined that a complete end-to-end rebuild of the system is required. We are currently gathering the necessary components (camera, pole cabinet, spread spectrum radios and cell modem), which will be deployed once they are configured and tested. Unfortunately we don’t have a hard and fast time frame for this, but please be assured we know the importance of this camera and are committed to ensuring full restoration of service.

          Hope that this helps.

      • Anonymous on November 25, 2016 at 7:20 am

        It has been over a month since pine pass web cam has worked, does it really take that long to fix?

        • tranbceditor on November 29, 2016 at 12:03 pm

          Thanks for connecting with us here. We are aware of the issue with the Pine Pass cam. Pine Pass is one of the few cameras the ministry uses which does not have a reliable cell phone or landline connection. We’re using a spread spectrum modem to connect with one of the ministry’s mountain top radio repeaters, which then relays the signal to another repeater site near Mackenzie, which then connects to the cell network and finally to our servers.

          We’ve identified the issue with the modem located at the repeater station near Mackenzie.
          Our radio electronic team has been attempting to access the site over the last few weeks— but because it means a helicopter ride to the mountain top station, we’re very much influenced by weather conditions at the site. Our team visited the site earlier this week and replaced a number of components, which in the process revealed other issues that are affecting the camera communications.

          We have determined that a complete end-to-end rebuild of the system is required. We are currently gathering the necessary components (camera, pole cabinet, spread spectrum radios and cell modem), which will be deployed once they are configured and tested. Unfortunately we don’t have a hard and fast time frame for this, but please be assured we know the importance of this camera and are committed to ensuring full restoration of service.

          Hope that this helps.

      • Jim Lahey on November 27, 2016 at 1:57 pm

        This has been down for a few months.

  2. Susan on November 25, 2016 at 1:53 pm

    Pine pass cam has been down for months now and our weather has been good. Has it been looked at?

    • tranbceditor on November 29, 2016 at 12:02 pm

      Hi Susan,

      Thanks for connecting with us here. We are aware of the issue with the Pine Pass cam. Pine Pass is one of the few cameras the ministry uses which does not have a reliable cell phone or landline connection. We’re using a spread spectrum modem to connect with one of the ministry’s mountain top radio repeaters, which then relays the signal to another repeater site near Mackenzie, which then connects to the cell network and finally to our servers.

      We’ve identified the issue with the modem located at the repeater station near Mackenzie.
      Our radio electronic team has been attempting to access the site over the last few weeks— but because it means a helicopter ride to the mountain top station, we’re very much influenced by weather conditions at the site. Our team visited the site earlier this week and replaced a number of components, which in the process revealed other issues that are affecting the camera communications.

      We have determined that a complete end-to-end rebuild of the system is required. We are currently gathering the necessary components (camera, pole cabinet, spread spectrum radios and cell modem), which will be deployed once they are configured and tested. Unfortunately we don’t have a hard and fast time frame for this, but please be assured we know the importance of this camera and are committed to ensuring full restoration of service.

      Hope that this helps.

  3. Colin on December 5, 2016 at 4:01 pm

    Thank you for the detailed response, it certainly is rugged terrain and given the logistics of getting the signal out to the network it can be a lengthy process.
    As you are well aware, many of the road users (And recreational users of the area) utilize this particular highway camera to plan their trip. I know that we have often ‘checked in’ prior to heading North from PG or South from the Peace area.
    I am also certain that the Ministry is all to aware of the requirement of a higher priority that is required in having access to this type of information regarding a mountain pass that receives the high amount of snowfall that the Pine Pass does.

    As always, endure to do your best and not leave the good people of the North wanting for too much longer.

    • tranbceditor on December 5, 2016 at 5:18 pm

      Hi Colin,

      Yes, we do appreciate the local community reliance on the cam and we LOVE that you check in with it before you go. We hope to have it up and running as soon as possible. Thanks again for your continued patience!

  4. Jim Losco on December 12, 2016 at 11:55 am

    RE: Pine Pass Camera

    This has gone on long enough. Weather is no longer an issue. Devote your resources to getting this operational. The time frame is already unacceptable.

    • tranbceditor on December 12, 2016 at 3:54 pm

      Hi Jim,

      Ministry radio tech team members, along with a ministry’s Intelligent Transportation Systems (ITS) Electrical team member and WestCana, the electrical contractor, are currently converging on the camera location to install a new system.

      The system was rebuilt from the ground up with a new camera, road side box and controller , new modem and radio links.

      The delay has been in sourcing the necessary replacement equipment and configuring it; we want to ensure we have a robust and reliable system in place.

      Hope that this helps!

      • Caity on December 15, 2016 at 11:22 am

        Any update on the Pine Pass camera? An actual date/ timeline/ something concrete, more than a “we’re working on it”? This camera went down in the summer and I’m disappointed it hasn’t been fixed, regardless of it’s remoteness.

        • tranbceditor on December 15, 2016 at 4:05 pm

          Hi Caity,

          We sent your question to the webcam guy who informed us that this is a complicated camera system because it uses a radio system to communicate with a mountain top radio repeater which then connects to the cellular network and then to our servers. There was a failure with some equipment at the repeater site, which, once replaced, caused some configuration issues with the older equipment at the camera location.
          Since the camera went out of service we performed a number of site visits to not only to the camera location, but to the repeater station.
          We established that the camera system required a rebuild from end to end. Configuration and testing was complete last week and yesterday the radio and electronics folks visited the site and installed part of the new system at the road side. Next week the electrical contractor hopes to visit the site and install the new camera. Thank you for your continued patience!

          • Trevor Lahey on December 16, 2016 at 3:22 pm

            Two words; Lowest Bidder.
            What do we expect from the public sector? If this was a private installation it would have been fixed over night. Good thing the holiday season is coming up and most of those “folks” will be on vacation.
            You won’t garner sympathy by using phrases like “complicated camera system” and “configuration and testing”. Our community relies on this kind of technology already. We know it doesn’t take an astrophysicist to install it.

          • tranbceditor on December 20, 2016 at 5:53 pm

            Hi Mr. Lahey,

            We are sorry to hear your frustration about the cam issues. Unfortunately it takes time to diagnose the issue, to source parts if necessary and to get out crew to the site in order to make the repair. We understand how important these cams are to the local communities they serve and appreciate your patience while we work as hard as we can to get them back up and running.

  5. One pissed truckee on December 12, 2016 at 4:45 pm

    How about all the cams on the TCH that haven’t worked for months?!!!
    One pissed trucker

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