We, (the B.C. Ministry of Transportation and Infrastructure) are undertaking a research project to improve online services and the experience of visiting our websites. And we hope you can help us.
Using surveys, phone interviews, web analytics and your email feedback, we have been pulling together a clearer picture of how you use our online services, and where we can improve it. It’s all part of the Province’s strategy to put citizens at the centre of service delivery, improve self-service and make our websites easier and friendlier to use.
What have we learned so far? We’ve learned that our websites have lots of good information you rely on, but sometimes the information is difficult to find, or that important services you need are missing or difficult to use. We want to fix that.
Our research will continue over the next couple of weeks, as we talk one-on-one with B.C. travelers, tourists, commercial carriers and businesses that use our websites to drive the economy or simply drive from here to there. We want to hear why you visit our websites, and what we could do to improve your online experience.
The ministry’s User Experience Team (also known as the “how can we make our websites better for those that use them” team, but that was a little long) will be at various sites around the province in coming days, including on Vancouver Island, the Lower Mainland, Kelowna and Prince George. Follow us on TranBC Twitter for exact locations, have a coffee with us, and tell us what you think.
If you have some time and are curious as to what websites we’re talking about, please check out a few examples below:
- Ministry of Transportation and Infrastructure Main Website: The gateway to all ministry services, programs, publications and forms.
- TranBC: The Ministry of Transportation and Infrastructure blog site, where transportation activities are presented in a friendly and informal voice.
- TranBC Twitter, DriveBC Twitter, Pinterest, Facebook, Flickr, Youtube, Foursquare: Ministry of Transportation and Infrastructure social media platforms.
- Commercial Vehicle Safety and Enforcement (CVSE) and Passenger Transportation Board: Websites for the commercial trucking and passenger transportation industries.
If you need to search for B.C. transportation and infrastructure information, we want to make sure you can find it. We look forward to hearing from you.