Now that we’ve heard all about where you’d like to see future BC HighwayCams, it’s time to take a look at the bigger picture – and we need your help.
The Ministry of Transportation and Infrastructure is launching its 10th Annual Customer Satisfaction Survey. By telling us your thoughts on how we performed over the last year, you contribute to improving services in the future.
We Are Listening
Here are three examples of the ministry taking action after receiving feedback from our stakeholders:
- The Thompson-Nicola district discovered that local stakeholders – from the travelling public to commercial drivers – wanted to see DriveBC continue to grow and expand its reach. As a result, the district worked with local maintenance contractors to improve the flow of information for DriveBC highway alerts so drivers received more accurate, timely and descriptive reports. The feedback was shared with other districts to ensure DriveBC continues to develop consistent emergency messaging across the province. We realize drivers want to see for themselves before setting off, which is why we also added 30 new webcams around the province this year, along with an email subscription service for receiving alerts specific to your area. This blog describes a few other ways DriveBC has evolved.
- The ministry’s Passenger Transportation Branch (PTB) learned that their website’s users wanted to “surf” with greater ease. Keeping in mind that many members of its online audience use English as a second language, the branch revamped its website this year and included clearer language and applications to assist customers in working their way through the site.
- We’ve also improved the way your regular, ongoing feedback is communicated to our team. Throughout the year, for instance, we distribute stakeholders’ suggestions and requests to local area managers, operations managers and maintenance contractors, who all carry mobile phones. Spreading stakeholders’ concerns directly to those in the field allows for quicker responses to highway and road problems. After all, we aren’t always the first to come across a road problem – we also depend on drivers to let us know when something needs fixing.
If we worked with you over the past year, we’ll be sending you our Customer Satisfaction Survey directly. But of course, we also want to know how all drivers and passengers feel about our performance. A few ministry services up for review include highway signage, winter highway road maintenance, pavement line marking and commercial vehicle enforcement.
What are we doing right? What can we do better? What is important to you? We take your personal experience seriously and use it to review program and funding priorities across the province. The survey takes about 10 minutes online. If you can’t take the electronic survey, our district staff can conduct the survey in person; if interested, simply contact your local district office. By offering your kudos or “could-do-betters,” you help steer us in the right direction.